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Agentology

Client Sucess Advisor

Success – San Diego, California
Department Success
Employment Type Full-Time
Minimum Experience Mid-level

Customers are at the center of what we do,  we are looking for hard working customer champions to join a highly successful team of rock stars.  We are service professionals but don't take ourselves too seriously and have fun while delivering our best work.

Job Summary:

  • Responsible for delivering high levels of customer satisfaction

  • Potential to onboard new customers and provide expert product advice

  • Provide post-sales customer support

  • Drive product adoption and usage

  • Use questioning and listening skills that support effective telephone and written communication

  • Fully understand the company’s products, technology, and features

  • Advise our clients on the most effective ways to utilize Agentologys platform based on the real estate agents needs and business

  • Understands the overall flow of the business and how each channel relates to the big picture

  • Demonstrates a high level of integrity and empathy

  • Welcomes change and thrives in a team environment

  • Solution based and able to resolve conflict with ease

  • Passionate about providing unexpectedly amazing customer service going above and beyond the status quo

Minimum Qualifications:

  • Comfortable working with different internet platforms and software

  • High level of technical aptitude

  • Capable of learning complex products and systems

  • Previous call center or Customer Service experience

  • Excellent verbal and written communication skills

  • Adequate knowledge of CRM systems and SalesForce; Reports, System Admin

  • Problem Solving

  • Organizational and time management

  • Ability to work independently, utilizing resources to produce quality work according to specifications

  • Real estate knowledge and/or license is a bonus

  • Bilingual is also a plus

  • Able to work any shift Monday - Saturday 6AM-6PM

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  • Location
    San Diego, California
  • Department
    Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
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